Refund Policy

General Policy

BrideQ operates on a credit-based system. As a general rule, all credit purchases are final once credits have been applied to your account. We treat every case fairly — below is a full breakdown.

When Refunds Are Available

1. Technical Errors

If a Platform error causes incorrect credit deduction, we will investigate and restore credits. Report within 14 days.

2. Duplicate Transactions

If charged twice for the same purchase due to payment processing error, you are entitled to a full refund of the duplicate. Contact us with your transaction references.

3. Unused Credits on Closure (Within 7 Days)

If you close your account within 7 days of your most recent purchase and have not used those credits, you may request a refund of the unused portion. Reviewed case-by-case.

4. Termination by BrideQ Without Cause

If we terminate your account without a Terms violation, you will receive a pro-rata refund of unused credits.

When Refunds Are Not Available

• Credits already used.
• Account closures after 7 days of purchase.
• Accounts terminated for Terms violations.
• Promotional or bonus credits.
• Dissatisfaction with match quality or outcomes.
• Purchases more than 6 months prior to request.

How to Request a Refund

Email billing@brideq.com with: your registered email, purchase date and amount, transaction reference, and reason for request. We review within 5 business days; approved refunds processed within 7–14 business days.

Chargebacks

Initiating a chargeback without first contacting BrideQ may result in account suspension. We resolve the vast majority of billing concerns quickly and fairly — please contact us first.